Testimonials SILVER EAGLE HARLEY-DAVIDSON/BUELL WATERLOO, IA 1 (800) 342-7539

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Testimonials

"This was a great sales experience from start to finish. I found the bike on the internet. Kevin from Sales answered all my questions over the phone and said he would work with me to get me in the bike. When I arrived the front counter staff was very friendly and got me back to Kevin. He showed me the bike answered some more questions. When we got to price I was ready for a long haggle session, but to my surprise, it was where I wanted. Within 10 min I was in Finance with Ken who walked me through the paper work in record time. I am now the proud owner of a Kawasaki Voyager Xll. This machine is super clean and waiting for spring. It was well worth the drive from Cedar Rapids. I rate Silver Eagle and their staff 10 of 10. Lowell Michels "

By: Lowell
Cedar Rapids, IA

"Just bought 2nd Harley from you guys. Very Very pleasant experience!! Get a good vibe from everyone in there. Treated very well ! will recommend Butch to everyone I talk bikes with."

By: Jeff
Emmetsburg, IA

"Always friendly, curteous and informative. Even if you just want to share ideas and gab a bit with someone. Have never gone away dissatisfied!!!"

By: Anonymous
Wellsburg, IA

"I would just like to Say Amy Vossberg's customer service is second to none, I was having troubles finding a Dealer in the USA who would help me out with Buell parts, allot of non returned emails and lack of interest. But Even for the smallest thing Like for example recently some frame touchup paint I have had prompt replies and Fantastic customer service. Thankyou again I appreciate your help! Cheers, Darren from Downunder!"

By: Darren
Sydney, Australia

"Well so far 2 of my bikes I own, which I bought used came from you guys & gals, pattern here, you people sell some bikes, keep up the good work! And I live about 90 miles away, still worth the drive or ride, depending on the weather."

By: Eddie
Iowa City, IA

"A big thank you to Jim, J.J. , Matt and Nate in the service department. My '02 1200 Sportster was running pretty rough, was able to get it in the same day I called, and they were able to get it running like a dream. Now it runs fantastic! Thank you!"

By: Brad
Cedar Falls, IA

"I was very pleased with Butch my sales person. No high pressure very laid back and easy to work with. Everyone was friendly and seemed happy with their jobs. Almost like a large family. Thank you for a great experience."

By: Timothy (Scott)
Waterloo, IA

"My first time in I was welcomed as part of the Harly Davidson family. I have traveled through out the Unted States but this dealership has a different attitude. All the people, that I had a pleasure to meet, had a smile that was real not just part of their job. Thanks George Leduc Mi'kmaq First Nation "

By: George
Reinbeck, IA

"Hi Silver Eagle, I have been a internet customer for little over 6 years. Rex first helped me determine what color/bike in 2003 100 Year Anniversary Edition, even though I was buying in Germany - I was home on leave (in the Army). Rex then turned me over to Josh in Parts who helped me outfit both of my 03 Anniversary models, we spend quite a bit of money but all the parts were functional and dead on right for the bikes. Rex came back into the picture helping me out with an 06 35 Year Anniversary Super Glide while I was in Rome, Italy - not a problem for him, he worked with the Credit Union in Scott AF Base, taking care of all the arrangements - Josh came back on board with all the parts/accessories we need and Jim made sure the service department had the bike ready for me when I showed up in late July, just in time for Sturgis - GREAT!!!! Jim continues to make sure my bike is ready when I come home every summer and then takes it back and preps it for storage for another year, along with making sure his team goes over the bike to ensure everything is ready to go - truly amazing customer service for a person they see once every twelve months! To top that - Ruth is always great getting me outfitted with jackets, boots, gloves or helmets because I forgot to pack everything I needed when coming home, truly a great lady with loads of patience and great advice! I am looking forward to coming home next year and bring my bikes back from Germany for SIlver Eagle to take care of. Tremendous bunch of service oriented professionals that truly put the customer first! "

By: Randy
Kaiserslautern, Germany

"Purchase a M/C after my second visit to dealership. There was no preasure, staff was attentive and everyone was knowledgable. Rex, in sales, was friendly, knowledgealbe and more importantly acted like a long lost friend. George Leduc Mi'kmaq First Nation www.georgeleduc.com "

By: George
Reinbeck, IA

"Bought our bike brand new in 2002 from you, then added a sidecar this year from you, had excellent service both times. Jenn and Doug were real helpful with tips for the sidecar, JJ in service also helpful. Doug took my bike for a test drive with the sidecar, made me feel more confident, since he has prior experience with them. I will definitely recommend you to all of my friends. I was extremely satisfied with everything. I was always greeted with smiles from everyone there. I will definitely be back. Thank you!"

By: Eric
Coggon, IA

"I just wanted to say the experience I had with your service dept and parts dept were absolutly awesome.The sales staff were very helpfull and I look forward to buying a bike or two from you guys. thank you jay cassill"

By: Jay
Cedar Rapids, IA

"Bought a new replacement windshield for my Heritage softail, Fits like a Factory unit!!! LOOKS GREAT.....THANKS TO: (Denny and Josh) for the extra help on locating the right one ."

By: Randy
Waterloo, IA

"My wife pulled off the ultimate birthday surprise for me...a 2009 Night Train! She was extremely impressed with Rex and the rest of the Silver Eagle crew. We wish you could move the store to Des Moines! This is a HIGHLY recomended team of HD experts. Thanks Silver Eagle!"

By: Jake
Johnston, IA

"We've always had good experiences when shopping at your store."

By: Curt
Grundy Center, IA

"I just bought a FLHX and Jenn was the best, she is friendly and very helpfull and if I ever buy another I'll go to her and only her.."

By: Lyle
Marion , IA

"I could not be happier! Silver Eagle made every part of my buying experience a true pleasure I will cherish forever! Buying my first Harley couldn't have been easier thanks to everyone helping with their respective part, whether it be in clothes, service, sales, parts, financing, etc. The gang at Silver Eagle aren't just friends anymore....they're family! Ride on!!!"

By: Kent
Dysart, IA

"I started to research Harley-Davidson Motorcycle's on the internet before I came into the store and I didn't expect to make a purchase right away. What swayed my opinion was the EXCELLENT sales staff who were all friendly and incredibly helpful, I ended up purchasing a 2006 Harley-Davidson 883c and couldn't be happier. I just wanted to say that your salesperson Mike Pederson was incredibly helpful in determing which bike would be best for me and answering all of my questions. Mike was always avalible to help me out when I had a question and never became annoyed at anything I wanted to see, he is the person who sold me on making my purchase. Mike showed me that the Harley-Davidson company is a friendly and welcoming place and I couldn't be happier with my purchase. Thanks again to Mike Pederson for the great service, I'm going to let all of my friends know about the excellent service you get at the Waterloo Silver Eagle Harley-Davidson store!"

By: Will
Cedar Falls, IA

"Special Thanks to sales associate Kevin Huber for providing a pleasent buying experience of my new Heritage Softtail Classic! Kevin helped me pick out parts packages and accessories to personalize my new bike as well as setting up ordering and installation with the parts dept.Thanks also to Scott for the financing options, Wayne & Denny in the parts dept. and J.J. & Matt in the service dept. I would highly recommend Silver Eagle HD of Waterloo to anyone who might be considering a new or used motorcycle. I found everyone here very knowledgeable,helpful,and polite. I had a great buying experience here and I would return here to buy again! Thanks to all! Dave F. Lisbon, Ia"

By: Dave
Lisbon, IA

"rex was my salesman always treated me right during and after sale. thanks rex"

By: Gary
Marion, IA

"I was very impressed with the service I was given in every aspect.Kevin Huber was great to work with and knew what he was doing.He helped me get my new bike set up the way I wanted and knew what I was looking to accomplish for a finished product.Scott was also great in helping me get the financing package I was looking for.The guy's in the service department did a great job on my first 1000 mile service.Thanks go to JJ and Reece in the service department.I'm no mechanic and I need to trust the folks who take care my bike.They got the bike in when they said they would and done in quality fashion.Everyone I dealt with at the dealership was 'Good People' "

By: Jeff
Waterloo, IA

"I have been a Harley rider for 13 years now, and have been in more Service departments than I wanted to be. But I believe all that has changed thanks to the V-Rod I bought from your shop three years ago. 25,000 miles later and I have spent a total of $50 to replace broken or missing items. Reese Murphy is the usual technician for my bike, and I think he has a pact with the devil for how good my bike runs after he gets done with it, every time. Jim and J. J. are both willing to listen to my bad jokes when I stop by. But a big thanks goes out to the guys who scrape the bugs and mud off it when the service is done. The only time I wash it is when it's raining. I even took a nap in a quiet corner during business hours while waiting for the last 5000 service. I can't thank all of you enough for everything you've done for me. So here is one more. Thanks!"

By: Anonymous
Dunkerton, IA

"JUST BOUGHT MY FIRST MOTORCYCLE ON JUNE 11TH, 2007. BOUGHT AN 2007 HARLEY DAVIDSON 883 SPORTSTER. EVERYONE AT THE STORE IS REAL FRIENDLY. IT WAS A GREAT EXPERIENCE. GREAT FAMILY ATMOSPHERE."

By: JASON
HUDSON, IA

"I had my 06 heritage on the dyno at the end of last year at thunder in the rockies,CO. The bike ran good but gas mileage was crappy,I thought it was because my wife and I ride together all the time. June 5th I rode it from York NE. to Waterloo IA to see family, I got 30-32mpg, I could not believe that. I went to the H-D dealership and talked to Reese about it, he put my bike on the dyno and made some changes in the map, what a difference that made. I got 3 more hp, 4 more lbs of tq and on the way back to NE. I got an average of 39.8 mpg. Thanks Reese and Silver Eagle Harley Davidson. Keep up the good work. "

By: Thomas
York, NE

"Although I wasn't able to purchase a bike through your dealer ship..I will definitely be recommending Silver Eagle to anyone I come across....Rex was very helpful with helping me towards a purchase....The financing fell through but he was very helpful! He should be employee of the month. Thank you, Ryan"

By: Ryan
Independence, MO

"My son (James) came in and purchased a 2006 Wide Glide. After toying with the idea of getting back on a bike after 34 years, all it took was one ride on his to get the spark turned into a fire. I purchased a used 1995 Wide Glide from Butch, and the fire has roared ever since. I love the attention to detail from the service guys. J.J. and Jim always make sure I'm happy before I leave. The parts people are super!!!! If they don't have something I want or need, they get it ASAP!!! The Motorclothes gals are great also, always greet you with a smile and are very, very helpful. Since buying my Wide Glide, I also purchased a 1997 Sportster privately for my wife, and the crew at SE have been able to make it the bike of her dreams!!! Thanks to everyone at SE for helping to bring the kid back out in me!!!"

By: Larry
Waterloo, IA

"Just purchased my new Low Rider from Butch. The guy is awesome!! I also need to say the MotorClothes ladies are a great help and do a fantastic job. Silver Eagle Harley really impressed me with the level of customer service I received. Thank You!"

By: Jeff
Waterloo, IA

"I came in not knowing anything about Harleys except that I wanted one Butch was great in helping me pick out a bike that was a perfect fit for me. Also the riders edge class was great experience learned a lot will definitely buy my next bike here also"

By: Ryan
Dunkerton, IA

"I can see most of these comments here are from folks that have purchased a new or used bike from Silver Eagle. They spent a chunk of money and are pleased. Check this out. I saw a shirt on ebay that I wanted and sent an email about it. I got a reply (from one of the owners no less but I forgot which one) saying he was out of that exact style but what about this one (he attached a picture) He said it was at another location and would have to get it. I said sure and mentioned I was also looking for a vest. Then AMY VOSSBERG stepped in and she sent me several pictures of different vest and other shirts; all of this over a couple of week period and through emails. I never thought I was communicating with a dealer because they were so willing to go out of the way to make me happy. After I found out from an emal it WAS a dealership, I went to the website and wanted to order other things I'd seen. Amy said he needed to order those new things from her supplier because they were so new. Then, after all that, when my order got to Silver Eagle, Amy wrote to say one item looked big and if I wanted she could re-order the next smaller size. All this was her to make me HAPPIER. I was already happy as could be. DAYUM !! I live in Texas and can't get treated like that at the HD Dealership here if I walk in with $20 hanging out of every pocket and a HERE TO BUY sign around my neck. I ended up sending a little over $100 at Silver Eagle and got treated like a long time, big spender good friend in the process. Like Royalty. I went into my local dealership 3 days ago and wanted some fingerless gel gloves size XL and was told they were out and she didn't have any idea about getting more in; she didn't do ordering. As I was leaving she asked why I was set on gel and said she had worked there a year and never understood why some guys wouldn't take anything else. I just shook my head and said "long ride Vibrations girl" ............... see what I mean? For public record. You guys on the comment page that spent thousands for a bike and had a good experience - the little guy gets treated the exact same way at Silver Eagle. All the SE people try hard and know more than the ones around here do anyway. SE treatment is NOT the NORM, believe me. One last question. Would Silver Eagle please consider buying out the 3 HD dealerships in this area, around San Antonio and surrounding counties? I know a bunch of unhappy HD owners in this area that would be willing to help with making that happen. AMY VOSSBERG, a thanks a ton lady. After the ROT Rally (Republic of Texas) this year I may keep going north and cruise out that way to introduce myself. I'd like to shake your hand Ms. V. Desperado Dave Martin Canyon Lake, TX. "

By: Dave
Canyon Lake, TX

"I was delighted to become a Harley motorcycle owner by purchasing my Harley at your store. My friends, Mary and Mark Liston said you would provide me with great service and help and they were right. Thank you!!"

By: Virginia
Grundy Center, IA

"I would like to thank Kevin for the service he provided while working on a deal for both Harley's I bought. I am a veteran and what I really appreciated was the attention that they give veteran's on Veteran's Day, the flags that are put up are awesome. I highly recommend Silver Eagle Harley/Buell if you plan on buying a used or new bike, they make you feel that you are being welcomed into the family. I recommend talking to Kevin at sales, he will treat you right, but then the whole dealership does!!!!!!!!!!!!!!!!!!!"

By: Lee
Cedar Falls, IA

"The purchase of my 2007 Ultra Classic was enjoyable. The sales, parts and service personal were all helpful and it was a pleasure to do business everyone!"

By: Marshall
Jupiter, FL

"Bought my first bike from Kevin..what an awesome guy. Silver Eagle will be selling me my next bike in a few years too. "

By: Jeff
New Hampton, KS

"I came in looking for a used Harley, and walked out with my beautiful brand new Wide Glide. Since then my father came in and bought a great used Wide Glide!!! Even after buying my bike, the smiling faces and people remembering my name keeps me comming back, over and over again. Thank you Butch for pointing me in the right direction, and thanks Jen for getting me the best financing ya could, and thanks to J.J. and Jim and all the parts and service guys for answering any of my questions!!! And thanks to all the clothing gals, you girls are great!!!! Everyone made my dream of owning a Harley a great experience!!!"

By: James
Waterloo, IA

"Kevin just want to say thanks for everything you helped me with on my new road king. Tell the (wop)he has a very nice place! Gubber"

By: Mark
Denver, IA

"GREAT DEALERSHIP...VERY PROFESSIONAL AND FRIENDLY STAFF..WILL BUY MY NEXT BIKE IN WATERLOO"

By: BRIAN
BROOKLYN, IA

"I BOUGHT MY FIRST BIKE IN CEDAR RAPIDS,THE SERVICE AND THE FRIENDLINESS I RECEIVED AT SILVER EAGLE WAS THE BEST I EVER EXPERIENCED. THE ROAD KING CUSTOM IS A AWESOME NEW TOY! THANKS TO ALL THE PEOPLE IN SERVICE, PARTS, AND SALES. YOU GUYS WERE GREAT TO WORK WITH!"

By: Mike
CEDAR RAPIDS, IA

"The experience of purchasing my first Harley was made easy, they were very informative and showed me all the option as to what to choose, I had my mind set on a Sportster Low, but they knew I would only like something bigger with more power, I am sure glad I took there information and made the right choice, I am very happy with my new Fatboy, Thanks so much. Larry Scribner"

By: Larry
Waverly, IA

"I dealt with Kevin on the purchase of my 06 electra glide classic. He was extremely helpful. Enjoyed meeting all the other people in the dealership as well. I've got to tell you that Dean (a classmate of mine) was a big reason for me to stop in the first place. I just can't tell you how pleased I am with Silver Eagle. I'll be back! Brian"

By: Brian
Clarion, IA

"It has been a good experience dealing with your place of business. "

By: John
Waterloo, IA

"I prefer your dealership over Coralville and Cedar Rapids. I only bought my bike from Metro because they had what I wanted on the dock. You were my first choice and I bring my bike to you for service. The service guys treat me right and the ladies in motor clothes are always friendly and helpful. That's all a customer wants."

By: David
Vinton, IA

"We were very impressed with the amount of attention that was shown to us when we purchased our 2003 (Anniversary) Ultra Classic Electric Glide with a side car! Everyone was very friendly and more than willing to satisfy our needs. We purchased a 2005 Sportster earlier this year from another dealer, and the experience was not one that I want to go thru again. Silver Eagle made us feel like we were a valued customer and friend. I thought it was awesome that Kevin, our Salesman took us around to all of the different departments, and introduced us to everyone. Kevin really went out of his way to make us feel like we had made the right decision about our new bike and about buying it from Silver Eagle! We are looking forward to many years of riding on our new bike. We also look forward to a long relationship with Silver Eagle! Thanks for everything! Mike and Dusty LeClere"

By: Dusty
Center Point, IA

"On Thursday, August 11, 2005 I visited your Dealership. I was returning from Sturgis when the shifter rod on my 04' UltraClassic became inoperable. In just a short time, Eric, I think his name was, obtained a new shifter rod and installed it for me. The whole repair was concluded in less than 30 minutes. Many thanks to Eric and the Service Manager who determined that this repair would be covered by warranty. We returned home in the Shenandoah Valley the next evening with no further equipment malfunctions. Thanks again for a quick job well done, Bill Jones"

By: Bill
Harrisonburg, VA

"I just recently bought my first Harley from Silver Eagle HD. I would like to thank Kevin Huber for the patience he offered me and for all the rest of the crew there at Silvereagle. I am telling everyone about the wonderful service I recieved there. I am trying to bring you guys some more business so keep up the great work.Thanks a million for you great service David & Tiffany Welch"

By: David
Marshalltown, IA

"I have been really pleased with all of the services at Silver Eagle. From purchases of clothing and parts all the way up to the purchase of my 2005 FLHT, it has all been great. Drew was great as a salesman and kept me informed on my bike. Wayne and the rest of the parts guys are always helpful and have helped in getting parts a breeze. Keep up the great work!!!"

By: Joel
Waverly, IA

"Great Harley dealer with the best group of customer oriented employees in all of Iowa. Customer is always treated with respect from the first day you walk in their door. Welcome to the Harley family! Oh, and you just can't beat the popcorn either!"

By: Wayne
Parkersburg, IA

"I feel you all did a terrific job from the start of the sale to the end of the sale. It was nice that you took time to take me around to the different departments of your business. The other dealerships I have dealt with in the past never did that. And when I returned a few days later I still felt that I was an important customer even after the sale was final. It is a little bit of a drive further to your dealership then the one I have dealt with, your service was exceptional. Thanks again, Matt Musel"

By: Matt
Belle Plaine, IA

"Ray and I have purchased two Harley's from the dearlership, a 1998 & 2003 Ultra Classic's. We have received excellent service from our salesman, Rex, the parts departent and Jim, the head of thes service department. We are especially fond of Dennis, who we met when we purchased our first bike. We became friends and have "rode tripped" when we get the chance to get together with him and his wife. We tell everyone that we talk to about the great dealership and advise people that this is the only Harley Dearlership to go to. When we were in Tuscon a few years back, we had to have some work done, and they had heard about what a great dearlship you have. Keep on keeping on. Ray and Bevy Schafer"

By: Beverly
Eldon, IA

"Thank you so much for the outstanding customer service I received when I purchased my husband's new '05 Sportster. Drew is a great salesman and Troy made the entire paperwork process a breeze! Your dealership is a class act! All Harley Dealerships should follow your example! Thanks again. Michele"

By: Michele
Liberty, MO